Ulster Bank - the worst bank ever?

Ulster Bank - the bank that closed my previous account without bothering to notify me about it, leaving me totally without a bank account for several years, during which time they also attempted to send my savings cheque to my old address, where I hadn't lived in years (and they well knew it).. I could go on..

Well, I'm pissed off with them again.

Recently, I needed to buy a new phone, pronto. I had enough money on my account, so I grabbed my ATM card (which I hadn't used in ages, but which hadn't expired, either) and went to withdraw enough money for the phone, before going to the O2 shop to buy it. Only I didn't get any money from the ATM - just a slip telling me that my attempt was denied. WTF?!?

It was already after the bank closing time, and getting close to the O2 shop closing time as well. So, there I was, desperately needing a new phone on that very day, and with this stupid cunt of a bank fucking things up, yet again, as only Ulster Bank can.. (Yes, I am aware of other banks being able to fuck things up as well, but Ulster Bank has to be the worst..)

Luckily, I was able to borrow enough money to buy that phone, but when I went to the bank, later on, to ask why I hadn't been able to withdraw money with my ATM card, I was asked had I not received a new card in the post - well, I hadn't. Apparently, their computer system was claiming that I'd been sent a new card & PIN letter, but I'd never received any such stuff. However, that was the reason why my old ATM card wasn't working anymore. Thanks for telling me, FFS..

Anyway, they promised to send me the new card & PIN, which I received, last week.

I'm just after activating my new card with a text message (well, at least that seemed to work - or rather, I got an auto-reply saying that they'll activate the card by 6pm tomorrow, after which I should receive another text message..), and after that, I opened the PIN letter. To get the PIN, you need to scratch a given area of the letter, which I did.. But wait, it was an Ulster Bank letter, so obviously, it just couldn't work.. No, instead of getting my PIN, I found that scratching the given area had actually removed the PIN as well! So, now I've a new ATM card, which should be activated tomorrow, but no PIN.

I'm just guessing that it probably won't be possible to even get a new PIN letter, either - after all, it'd be way too complex for Ulster Bank.. So, maybe I'll need to get a whole NEW card & PIN letter..

I - hate - Ulster Bank.

(I know, there's an obvious question: why am I still/again with Ulster Bank? Unfortunately, I've no other option. Don't ask for more details, because it's none of your business.)